Support
The SED Graders team are born problem solvers! We’re here to support you through the process of purchase, installation, commission, operator training and, of course, ongoing service to your oyster grading equipment.
Diagnostic support
We’re proud to say we have a 100% strike rate in solving problems remotely!
At SED Graders, we use TeamViewer software for remote video diagnostics. This allows us to identify the problem quickly and provide you with a speedy resolution to get you back up to full production in no time.
Our remote video diagnostic support has successfully conquered language barriers, time zones and the trickiest of situations to deliver fast and efficient solutions.
Always available
The SED Graders team is always ready to solve any problem that may arise.
We’re here to support you through the process of purchase, installation, commission, operator training and, of course, ongoing service to your oyster grading equipment.
For technical support please call 0491 135 264.
In today’s connected world, help is never far away.
And because we design and build these machines ourselves, we know them like the back of our hands – that means you’ll always be speaking with a SED Graders team member who knows the machine, will understand your problem and be able to provide the best solution.
Easy Maintenance
Because we work in partnership with oyster farmers and producers across the world, we understand that harsh marine environments require robust solutions. Our machines are built to last but are also easy to maintain.
Mechanically simple, our graders and machinery can be maintained with easy-to-replace, off-the-shelf fittings. Plus, we have a dedicated team responsible for spare parts that can assist you to find exactly what you need.
The SED Graders team provides full, worldwide, after-sales support, including innovative virtual diagnostics for all our products.
Constant Innovation
At SED Graders, we’re always looking for ways to improve our grading machines and the working lives of oyster farmers around the world.
That’s why we’re always looking for ways to enhance our after-sales support.
We’re currently experimenting with USB plug-in cameras to streamline our remote diagnostic support.
So, watch this space! And if you have an idea of how we can improve our machines, let us know!
Are you ready to make every oyster count? Find out more about our productivity-boosting oyster graders and equipment. Contact the team at SED Graders today.