OFFICE
(03) 6442 1563
TECHNICAL SUPPORT
0491 135 264
SED Graders’ oyster sorting machines are well represented in South Australia, with the state’s farmers making up almost 20% of our Australian customer base. For a number of years we have been discussing opening a service centre in the South Australian region with the view to reducing service time and increasing physical and technical support for our customers operating in South Australia and surrounding areas. When Hamish Brown, one of our service technicians, informed us that he was contemplating a move to Adelaide for family reasons, the opportunity quickly materialised and we put the wheels in motion to open a sales and service facility that could close this loop in our operation.
With Hamish now established in Adelaide, we are pleased to announce the opening of our new facility servicing South Australia and Western Australia.
Complete turnkey sales and solution package
We designed the new facility in Adelaide to offer a full turnkey sales and solutions cycle for existing and new clients. Under Hamish’s stewardship, SED Graders South Australia provides:
- Parts
- Regular maintenance call outs
- Fully equipped mobile workshop for repairs and upgrades
- Seven day a week breakdown service
- Seven day a week direct technical support
- Direct sales and sales consultations
- Highly experienced on-site technician.
Key customer benefits
Our oyster sorting machines are designed to sort up to 14,000 sale sized oysters every hour and close to double that for juveniles. Each oyster adds to the bottom line profit of every farm, but sorting each oyster is a painstaking task. Our machines carry a huge load in this part of the oyster farming process and we know that having our sorting machines working at full capacity is vital to the viability of the farm.
Adelaide can service much of the mainland’s central and western coastlines for critical hands-on technical support, spare parts, repair, replacement and maintenance works. Traditionally, this arm of SED Graders’ service has needed to originate from our headquarters in Tasmania. Adelaide’s closer proximity, coupled with reduced uncertainty due to border closures that may occur during the COVID-19 crisis, means a lot less operational downtime, faster delivery and vastly improved turnaround times on breakdown.
Additionally, aftermarket sales and after hours technical support are close and convenient to our customer base.
Contact:
You can contact Hamish directly on 0457 087 980 or drop him an email at hamish@sedgraders.com
SED Graders are the leading engineering and manufacturer of oyster sorting machines. With over 20 years in the industry you can trust our machines and our team to deliver on our promises.